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    FAQ

    How can I get my cookies?

    Delivery — We offer island-wide delivery everyday except Tuesday
    Pickup — Swing by our store at 29 Arab St. to pickup your cookies everyday except Tuesday

    How much is delivery?

    Orders below $25: $15
    Orders above $25: $5**
    Orders above $65: Free

    **For addresses in fringe locations delivery is $8

    What time will my cookies be delivered?

    Delivery windows:
    All pre-orders and orders placed before 2:30pm for same day: 1-6pm
    Orders placed between 2:30-4:30pm for same day: 4-8pm

    We do not have specific time slots for cookies to arrive but if you have to receive cookies at a certain time, please reach out to us and we can try to assist. Additional charges may apply if we have to send a dedicated courier to send you your cookies. 

    My cookies weren't delivered! What now?

    If in the event that your cookies were delivered unsuccessfully due to an error on your part (wrong address or no answer and cookies could not be left in a safe place, sender nor recipient could be reached etc.), the cookies will be sent back to our store where we will notify you and wait for your reply. Re-delivery fees of the cookies will apply and cost will depend on your location. 

    If the error is on our part, we will re-deliver your cookies as soon as possible. Just give us a call or email us if you haven't received them.

    I have a cookie emergency! I NEED COOKIES NOW!

    Calm down! As long as you order before 4:30pm, you can get your cookies within the same day. Place an order online or send us a message at hello@cookieguilt.com with your request.

    Do you ship internationally?

    Currently we only offer delivery within Singapore, but if you have a friend who's nice enough to bring you some, we can make sure the cookies are flight friendly. Just let us know!