FAQ

Frequently asked questions

Cookie Facts & Care

How long can I store the cookies for?


Our cookies are made fresh with fresh ingredients. Cookies without filling Our cookies without any cream cheese, custard, or ganache filling are guaranteed fresh for up to 3 days at room temperature. Do not refrigerate! Refrigerating causes these cookies to dry out. You can freeze cookies for up to 1 month and reheat in the oven as needed. Cookies with filling Cookies with cream cheese, custard, or ganache fillings should be refrigerated if they will not be consumed the same day. You can reheat cookies in the oven for 60 seconds or in the microwave for 15 seconds. You can freeze cookies for up to 1 month and reheat in the oven as needed.




How do I store the cookies?


If you don't want to eat your cookies right away, we recommend storing your cookies in an air tight container to keep in all that tastiness.




Do your cookies contain preservatives?


Absolutely not! Our cookies are made from premium fresh ingredients. There’s nothing fake about our cookies!




Do your cookies contain nuts?


Although some of our products do not contain nuts, they are produced in a kitchen where nuts are present.
The following flavours are nut-free: Walk of Shame and Tinder Surprise.
Some of our seasonal flavours are also nut-free. The ingredients lists are available on each product page.




Do you have gluten-free or vegan products?


Yes! As part of our "Not-So-Guilty" line, we have introduced gluten-free and vegan cookies. We are always working on new flavours, so check back periodically for updates.




Are you halal-certified?


Unfortunately, not at this time. Most of cookies do not contain alcohol or gelatin. Avoid the Walk of Shame as it has marshmallows and the Sugar Daddy, which is brushed with whisky (but you can ask to omit this).




How do I get a taste of your cookies?


By placing an order online!





Delivery & Pick-Up

How can I get my cookies


  1. Delivery — We offer island-wide delivery. Please ensure someone is present to receive the order.
  2. Pickup —Stay tuned, our retail location is coming soon!




How much is delivery?


All orders above $90 qualify for free delivery - the discount is automatically applied to your cart. Orders below $90, delivery charge ranges from $8-$15 dollars depending on your location in Singapore. You will be able to see the delivery charge after you input your address during check out.




My order didn't arrive in time! What happens now?


We’re so sorry to hear that! Send us an email with your confirmation number at hello@cookieguilt.com and we promise to make it right!




Do you ship on other days?


Unless you are placing a catering, corporate, or stockist order, we currently only offer delivery on the specified dates shown upon checkout. We hope to add more delivery dates soon!




Do you have a physical store where I can drool over your cookies?


Not yet. How about we just come to yours for now ;)




Can I get a rush order? I NEED COOKIES NOW!


Calm down! As long as you order before 3pm, you will get your cookies within the same day. Place an order online or send us a message at hello@cookieguilt.com with your request.




Do you ship internationally?


Currently we only offer delivery within Singapore, but if you have a friend who's nice enough to bring you some, we can make sure the cookies are flight friendly. Just let us know!





Order Changes

How do I cancel/modify my order?


You can make changes up to 48 hours before your delivery date. Just send us an email at hello@cookieguilt.com and reference your order number. In the HIGHLY UNLIKELY event that you cancel your order, please allow 3 – 5 working days for us to process your refund.




Can I return a product?


Guilt does not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our manufacturing, packaging, or handling of the goods.




I can't find my confirmation email.


We’re so sorry to hear that! Before reaching out, please kindly check your junk/spam folder; as it may have ended up there. If you’re unable to locate it, send us an email at hello@cookieguilt.com with the date you made the order and we will ensure you get a confirmation email.




Can I add a gift note?


Yes! In fact, it’s encouraged. You can include a gift note right before checking out. If you forgot, email us at hello@cookieguilt.com.





Corporate, Catering, Stockists & Custom

Do you cater events?


Yes, if you require a large order above 50 cookies for your event, just send us an inquiry/request at hello@cookieguilt.com. For orders between 50-200 cookies, we require 3 days advance notice, anything above 200 cookies, we require 7 days advance notice.




Do you accept corporate orders?


Yes, if you require a large order or would like to stock our cookies in your pantry, just send us an inquiry/request at hello@cookieguilt.com. For orders between 50-200 cookies, we require 3 days advance notice, anything above 200 cookies, we require 7 days advance notice.




How can I stock Guilt cookies in my café/restaurant/business?


We’re always happy to work with partners to expand our cookie reach! Please contact us at hello@cookieguilt.com with your inquiry.




Can I order custom cookies/packaging?


We accept custom cookies or packaging orders on a case by case basis. The minimum order is 200 cookies. Send us your request at hello@cookieguilt.com.





GUILT

CONTACT

hello@cookieguilt.com

+65 8343 1019 (Whatsapp)

We deliver:
Monday-Saturday 2-7pm

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